What to Expect During Volkswagen Service
We keep you informed from the initial appointment through approved service. No recommended work begins without your authorization.
Your service visit includes four steps:
- Schedule an appointment: Contact us to arrange a time for your Volkswagen service.
- Complete diagnostics and inspection: We evaluate your vehicle and document the conditions we identify.
- Review the repair plan: You receive our recommendations and can ask questions before authorizing work.
- Perform or schedule approved work: Once you give approval, we complete the authorized service or schedule it as appropriate.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
Volkswagen Maintenance & Repair Services
Regular service keeps you current with your vehicle’s maintenance needs, while diagnostics can identify the cause of a warning light or performance concern.
Our services include:
- Scheduled maintenance
- Oil and filter changes
- Brake service
- Air conditioning services
- Check engine light service
Recommendations depend on your vehicle and its service history. We inspect and diagnose each concern before recommending a repair.
See the Findings Before Approving Repairs
Our free digital vehicle inspection includes photos that document the conditions found during your visit. We also provide a free courtesy inspection covering:
- Lights
- Brakes
- Suspension
- Tires
- Battery
After diagnostics and inspection, we provide an estimate before work begins. You can review the recommended repair plan, ask questions about our findings, and decide whether to approve the proposed service. We begin repairs only after you authorize the work.
On-Site Ownership & Recognized Customer Satisfaction
Christian Brothers Automotive Newnan is owned and operated by Bryan Ginsberg with his family, Marlaina, Caleb, and Noah. Our owner/operators are on-site, providing direct accountability at the Newnan shop.
Christian Brothers Automotive Newnan ranked highest in customer satisfaction in the full-service maintenance and repair segment of the J.D. Power 2025 U.S. Aftermarket Service Index Study. The brand earned a score of 855, receiving this ranking for the sixth consecutive year.
Nationwide Warranty Coverage for Eligible Repairs
Most repairs are backed by a 36-month/36,000-mile warranty. Coverage is honored at Christian Brothers Automotive Newnan locations nationwide, regardless of which branch performed the original work.
Because eligibility depends on the repair, ask us how the warranty applies to the work in your estimate before providing approval.
Plan Volkswagen Service Around Your Day
Our free shuttle service is available while your vehicle is being serviced, so you can continue with your day. If you choose to wait, we provide a welcoming and comfortable customer environment.
Schedule Volkswagen service with Christian Brothers Automotive Newnan: call (470) 523-7977 or submit the contact form.
Vehicle Symptoms That Call for Diagnostics
A symptom can point to the general area that needs attention, but it can’t confirm which part requires service. Diagnostics and inspection establish the cause before you make a Volkswagen repair decision.
Arrange an inspection if you notice:
- A check engine light: Diagnostics can identify the vehicle system reporting a fault.
- Brake noise or vibration: Squealing, grinding, or reduced braking response should be inspected before repairs are selected.
- Fluid leaks: We need to identify the source and type of fluid before recommending the appropriate work.
- Electrical concerns: Intermittent or persistent electrical problems require diagnosis to locate the cause.
- Changes in shifting or drivability: Hesitation, unusual shifting, or a change in how the vehicle drives should be evaluated before selecting a repair.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.