Planning Your Automotive Service Visit
When you schedule automotive service, tell us about the symptoms you have noticed, any recent work, and how you normally use the vehicle. These details help us begin the diagnostic conversation and plan your visit. If you have an extended warranty, we can also confirm coverage when you schedule.
1. Schedule Your Appointment
Whether scheduling online or over the phone be sure and let us know what you're experiencing so we can provide fast and accurate service advice.
2. Diagnostics and Inspections
Drop off your vehicle and the shop will get to work with inspections and diagnostics using the same equipment as the manufacturers to determine issues and next steps.
3. Digital Vehicle Inspection Report and Estimate
Following the diagnosis we will text you a digital vehicle inspection report, containing pictures and videos of our findings and recommendations.
4. Review and Approval
A service advisor will reach out to walk you through the findings and recommendations to determine how you would like to proceed, or you can approve work directly in your DVI.
5. Work Performed or Scheduled
Most work can be completed immediately, or scheduled based on parts and customer availability.
When Your Vehicle Needs Diagnostic Testing
A warning light, new noise, no-start condition, or noticeable performance change warrants a professional diagnostic inspection. Our technicians use computer diagnostic services to identify the cause before recommending repairs. Addressing only the symptom can leave the underlying issue unresolved.
Tire Condition & Alignment Awareness
Every visit includes a complimentary Courtesy Inspection to identify visible wear and other concerns. We also provide alignment service when vehicle handling or uneven tread wear points to an alignment problem.
Plan Maintenance Before a Breakdown
Following your vehicle manufacturer’s maintenance guidance helps you plan routine service around mileage, time, and vehicle use. Our complimentary Courtesy Inspection also gives you a current view of wear items, fluid condition, and other concerns that deserve attention.
We explain which needs should be handled first and which can be planned for later. That gives you a practical way to schedule maintenance around daily travel instead of waiting for a failure to interrupt it.
Frequently Asked Questions
Do I Need an Appointment for Service?
We recommend making an appointment so we can plan your visit and minimize your wait time. In some cases, we can accommodate same-day needs, depending on our schedule. A quick call lets us explain what’s possible and arrange a shuttle ride if needed.
How Will You Explain What My Car Needs?
Our team reviews inspection results with you in clear, everyday language. We describe what we found, how it could affect safety or performance, and what your options are. You can ask questions at any point, and no work moves forward until you understand and approve it.
What Kind of Warranty Do You Offer on Repairs?
Qualifying repairs include a 3-year/36,000-mile warranty honored at Christian Brothers Automotive Mesa Gateway locations nationwide. Specific terms can vary by service and part, and our team will explain the coverage that applies before you approve repairs.
Schedule Automotive Service Near Gilbert
Call us or use our contact form to arrange routine maintenance, vehicle diagnostics, or car repair near Gilbert. We’ll help you plan the visit and answer your questions before service begins.
Complimentary shuttle service is available to help you reach work, school, or home while your vehicle is being serviced.
Schedule your visit by calling (480) 741-1817. Our online booking system isn’t available.
Can You Help Me Get Around While My Car Is in the Shop?
Yes, we provide complimentary shuttle service for many visits. We can take you to work, home, or other nearby spots while we care for your vehicle. Tell us what you need when scheduling so we can plan the timing and make your day as smooth as possible.
How Are Your Technicians Qualified to Work on My Car?
Our technicians hold ASE certifications, which reflect training and testing in automotive repair. They use manufacturer-quality equipment to support accurate diagnostics, and our free Digital Vehicle Inspection provides photos and videos sent to your phone. These tools support careful service on a wide range of makes and models while keeping the focus on your vehicle’s safety and reliability.
Schedule Your Visit Today
When your car needs attention, you deserve clear answers, reliable work, and respectful service. We combine trained technicians, transparent communication, and a comfortable experience to make car care less stressful for drivers in Gilbert. Whether you’re due for maintenance or facing a new issue, we’ll explain each step and answer your questions.
Our goal is to be the place you think of first for car repair near Gilbert, from the initial inspection to the final handshake. Schedule service today by calling (480) 741-1817 or using our contact form.
Your Local Christian Brothers Amenities
FAQs
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Q. "Do you offer a warranty?"As part of our Nice difference.® commitment to providing our customers the best auto service experience possible, we also offer a 3-year/36,000-mile warranty on all the work that we do. We offer this warranty at every Christian Brothers Automotive nationwide, and it will be honored at any location, regardless of which branch did the initial work.
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Q. "What is a Digital Vehicle Inspection?"With a complimentary Digital Vehicle Inspection (DVI) on every visit, you’ll see firsthand photos of your vehicle from under the hood. We’ll let you know if everything is functioning properly or if there are any areas of concern. You can even approve or deny our service recommendations, all straight from your smartphone, or you can, of course, give us a call and we’ll explain our findings in further detail.
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Q. "Can you provide service under my extended warranty?"Yes. At Christian Brothers Automotive, we work with all major extended warranty providers to make needed repairs for our customers. If you have an extended warranty, you can discuss your carrier with our team when scheduling an appointment and confirm that the work will be covered. You can find a partial list of the extended warranty companies we work with here.
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Q. "My car is make x and model x. Can you help me?"Yes! Christian Brothers Automotive has been providing reliable car maintenance and repair for over 40 years. Over that time, our professionals and ASE-certified technicians have handled a vast range of makes and models, and they continue to navigate the forefront of the auto industry’s technologies. If you own a vehicle from a major American or foreign car maker, we are ready to service it.
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Q. "Do you offer loaner vehicles or a shuttle service?"We understand you have a full schedule. Whether you need to get to work, school, or need to attend to other responsibilities, we can take you where you need to go and even pick you up and bring you back.. Just select the shuttle service option when scheduling or let the service writer know when you call to make your appointment. For more information on our free shuttles, click here.
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Q. "Can I bring my own parts?"Yes, although we will not be able to offer our 3-year/36,000-mile warranty on these parts. Please reference this in your appointment details in the scheduler or when calling to make your appointment to ensure the shop is aware of your plans.
Have more Questions?
Our friendly auto service experts have the answers.
Call your local Christian Brothers Automotive car shop today
Hear What Our Customers Had to Say About Us
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"I liked the customer service and going above and beyond to make sure I was comfortable while waiting in the store for my vehicle work to be done, specifically being offered a nice hot coffee with creamer."
- J.L.